Restaurant policy
Restaurant Partner Policy
Effective 16 October 2026. These standards apply alongside the commercial onboarding terms and ChopQuick Terms and Conditions. They protect food safety, fair trading, accurate fulfilment, customer privacy, and marketplace trust, and they place responsibility for the food, the pricing, and the conduct of each kitchen squarely on that kitchen.
1. Eligibility and verification
- Provide accurate ownership, contact, location, identity, banking, and business-registration information where requested.
- Maintain all licences, food-service approvals, tax obligations, and permits required by applicable authorities.
- Notify ChopQuick promptly when ownership, location, payout details, or authorised personnel change.
2. Food safety and hygiene
- Prepare, store, package, and transport food under safe and hygienic conditions with trained personnel.
- Prevent contamination, use suitable packaging, disclose known allergens when available, and never list expired, adulterated, unsafe, or prohibited products.
- Cooperate promptly with a safety complaint, recall, inspection, evidence request, or temporary listing restriction.
3. Menu accuracy
- Keep item names, descriptions, ingredients, portions, photos, prices, stock, operating hours, and preparation estimates accurate.
- Do not use bait-and-switch pricing, misleading images, hidden compulsory charges, fake discounts, copied branding, or unavailable items to attract orders.
- Pause unavailable products and obtain customer agreement before any material substitution.
4. Order fulfilment
- Accept only orders the restaurant can prepare safely and within a reasonable time, and update status truthfully.
- Check item, quantity, packaging, order reference, and rider handoff before release.
- Do not mark an order ready, collected, delivered, cancelled, or refunded when that event has not occurred.
5. Pricing, fees, and payouts
- Honour the price accepted at checkout except where a verified technical error requires customer-approved correction or cancellation.
- Platform charges, commissions, promotions, adjustments, refunds, and payout timing follow the commercial terms shown during onboarding or later accepted updates.
- Payouts may be delayed during fraud, chargeback, safety, identity, bank-detail, or order-dispute review. Restaurants remain responsible for their own taxes and records.
6. Customer data and communication
- Use customer names, numbers, addresses, and order details only to fulfil or support the relevant order.
- Do not retain, sell, advertise to, threaten, harass, or contact customers outside a legitimate service need.
- Keep communications professional and route unresolved disputes through ChopQuick support.
7. Reviews and marketplace integrity
- Do not buy, fabricate, exchange, suppress, or manipulate reviews, ratings, orders, referrals, or promotional eligibility.
- Do not impersonate another restaurant, create duplicate accounts to evade enforcement, interfere with competing partners, or redirect platform orders to avoid agreed charges.
- Respond to genuine feedback constructively and report content through the approved review or support process.
8. Prohibited goods and conduct
- No unlawful, counterfeit, stolen, unsafe, age-restricted without required controls, or otherwise prohibited goods may be offered.
- Fraud, payment manipulation, collusion, abusive conduct, malware, platform interference, and misuse of rider or customer information are prohibited.
- Restaurant accounts and verification badges may not be sold, rented, or transferred without written approval.
9. Complaints, refunds, and evidence
- Respond promptly to reports of missing, incorrect, poor-quality, unsafe, delayed, or materially misrepresented orders.
- Preserve relevant order, preparation, packaging, and handoff evidence and provide it through authorised support channels.
- Verified restaurant-caused failures may result in a full or partial customer refund, account adjustment, warning, retraining, listing restriction, or suspension.
10. Monitoring and enforcement
- ChopQuick may review listings, order patterns, complaints, cancellations, fulfilment metrics, account activity, and verification status to protect users and platform integrity.
- Depending on severity and history, action may include guidance, content removal, payout hold, order restriction, temporary suspension, termination, or referral to lawful authorities.
- Urgent safety, fraud, or legal risks may require immediate action before a full review. Partners may contact support with relevant evidence to request reconsideration.
11. Franchise of responsibility: the partner carries its own risk
- The partner is the producer and seller of the food it lists. ChopQuick is a marketplace and intermediary that publishes listings and passes orders; ChopQuick does not prepare, cook, store, package, inspect, taste, or deliver the food.
- The partner is solely and fully responsible for food safety, hygiene, ingredients, allergens, portion accuracy, packaging integrity, labelling, licensing, permits, taxes, staff conduct, and compliance with all applicable food, health, consumer-protection, and business laws.
- The partner assumes all risk of claims, complaints, refunds, chargebacks, regulatory action, fines, penalties, and losses arising from its food, prices, descriptions, conduct, delays, cancellations, substitutions, staff, or premises.
- A partner may not claim against ChopQuick, or treat ChopQuick as the seller, for any loss, fine, customer claim, bad review, or regulatory action connected to that partner's own operations.
12. Cheating, fraud, and incompetence: specific prohibited conduct
- Manipulating the marketplace: placing or arranging fake, self-directed, or collusive orders; farming promotions, referral credits, wallet balances, subscription meals, or subsidies; inflating volume or ratings; suppressing or fabricating reviews; creating duplicate or shadow accounts to evade enforcement.
- Diverting trade: cancelling platform orders to take the customer off-platform, soliciting customers to order directly, adding undeclared charges, or substituting cheaper, expired, smaller, or lower-quality items to raise margin.
- Misrepresenting the listing: misleading photos, borrowed branding or menu content, false availability, bait pricing, hidden compulsory charges, fake discounts, undisclosed allergens, or menu items the kitchen cannot actually prepare to standard.
- Disrupting fulfilment: repeatedly accepting orders the kitchen cannot complete, habitually cancelling accepted orders, marking orders ready, collected, or delivered when that is untrue, delaying riders, or refusing verified orders without justification.
- Abusing people or data: harassing or threatening customers, riders, or staff; using customer data for unauthorised marketing; selling, sharing, or retaining personal data beyond the order purpose; or attempting to charge customers outside the platform.
- Competence and capacity: operating without required skills, staff, equipment, ingredients, or hygiene controls; repeatedly failing preparation-time, packaging, temperature, or accuracy standards; ignoring safety complaints, recalls, or inspection requests.
13. Consequences and loss recovery
- Verified cheating, fraud, or serious incompetence may result in immediate listing restriction, order suspension, permanent termination, loss of verification status, forfeiture of promotional or subsidised benefits obtained through the conduct, and referral to law enforcement or regulators.
- ChopQuick may withhold, hold back, or set off payouts, commissions, or wallet balances to cover refunds, chargebacks, customer compensation, fines, penalties, investigation costs, and other losses caused by verified partner conduct, to the extent permitted by law.
- Refunds and compensation paid to customers because of verified partner failure, delay, misdescription, or unsafe food are the partner's responsibility and may be recovered from future payouts or invoiced directly.
- Repeated or severe failures may also lead to public-facing consequences such as reduced marketplace visibility, removal from promotions, removal of badges, or disclosure of verification status, and ChopQuick may publish aggregate compliance information where lawful.
- Appeals: a partner may submit evidence through authorised support channels. ChopQuick will review in good faith, but may maintain restrictions where risk, safety, or legal exposure continues, and is not obliged to reinstate a terminated account.
14. Partner indemnity, insurance, and cooperation
- The partner indemnifies and holds harmless ChopQuick, its owners, directors, officers, employees, and agents against all claims, losses, liabilities, damages, fines, penalties, and reasonable costs, including legal fees, arising from the partner's food, operations, staff, conduct, listings, breach of this policy, or breach of law.
- ChopQuick may require evidence of food-safety certification, permits, insurance, or health inspection records as a condition of remaining on the platform.
- The partner will cooperate promptly and honestly with investigations, safety complaints, recalls, regulatory enquiries, and evidence requests, including providing order, preparation, packaging, handoff, and staff records where relevant.
- This indemnity and these obligations survive suspension, termination, and the end of the commercial relationship.
15. Relationship, notices, and governing terms
- Partners are independent businesses. Nothing in this policy creates a partnership, joint venture, agency, franchise, or employment relationship, and a partner may not bind ChopQuick or hold itself out as acting for ChopQuick.
- These standards form part of the contract between the partner and ChopQuick, alongside the commercial onboarding terms and the ChopQuick Terms and Conditions. Where there is a conflict, the stricter protection for ChopQuick and customers applies to the extent permitted by law.
- Notices are valid when sent to the contact details the partner registered on the platform. Partners must keep those details current.
- These standards are governed by the laws of the Federal Republic of Nigeria, and disputes follow the dispute process in the ChopQuick Terms and Conditions, with the courts of Abia State having jurisdiction, subject to any non-waivable rights.
- If any provision is unenforceable, the rest continues in force, and ChopQuick may update these standards for legal, safety, or operational reasons; continued use of the platform is acceptance of the update.
Report a safety issue or request a policy review at
nexarchtechnologies@gmail.com or +2349160274000. See the
Terms and Conditions and
Privacy Policy.
Ready to sell on ChopQuick?
Apply with your kitchen details and a location photo. Once approved, we email the phone number and access code you use to sign in and publish your menu.
